Telo AI Ltd ("Telo AI", "we", "us" or "our") is committed to protecting your personal data. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Telo AI Ltd is the data controller for the personal data described in this policy. We are registered in England and Wales, company number 14474051, with a registered address at 90 Crowland Avenue, Hayes, London, UB3 4JR.
For any privacy question or to exercise your rights, contact us at info@teloai.co.
The personal data we collect
We collect only what we need to respond to enquiries and deliver our services:
- Contact details you provide, such as your name, email address, phone number and company.
- Enquiry details, such as the services you are interested in and the content of your messages.
- Booking information when you book a call, handled through our scheduling provider.
- Technical and usage data, such as IP address, browser type, pages visited and timestamps, collected through standard web analytics.
We do not intend to collect special category (sensitive) personal data through our website. Please do not send us such information unless we have specifically asked for it.
How we use your data, and our lawful basis
Under the UK GDPR, we rely on the following lawful bases:
- Legitimate interests, to respond to your enquiries, provide information about our services, and run and improve our website. You can object to this at any time.
- Contract, to take steps at your request before entering into a contract and to deliver our services to you.
- Legal obligation, to meet our record-keeping, tax and compliance duties.
- Consent, for optional analytics cookies and any marketing communications. You can withdraw consent at any time.
Who we share it with
We share personal data only where necessary, with trusted service providers acting under contract on our behalf. These include hosting, website analytics, email and scheduling providers. We may also disclose data where required by law, or to establish, exercise or defend legal claims.
Some providers may process data outside the UK. Where that happens, we rely on appropriate safeguards, such as UK adequacy regulations or the International Data Transfer Agreement.
How long we keep it
We keep personal data only for as long as we need it for the purpose it was collected, and to meet our legal obligations. Enquiry data is typically kept for up to 24 months after our last contact, unless you ask us to delete it sooner or we enter into a contract with you.
Cookies
Our website uses essential cookies needed for it to function. Any optional analytics cookies are used only with your consent. You can control cookies through your browser settings at any time.
Your rights
Under UK data protection law you have the right to access your personal data, to have it corrected or deleted, to restrict or object to its processing, and to data portability. Where we rely on consent, you can withdraw it at any time. To exercise any of these rights, contact us at info@teloai.co.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any material change will be reflected by updating the date at the top of this page.
Telo AI Ltd, 90 Crowland Avenue, Hayes, London, UB3 4JR
Email: info@teloai.co